Preamble

Welcome to our website. Thank you for choosing us for your purchase. Your trust in us is much appreciated.

This Webshop GTC has been prepared with the generator of Fogyasztó Barát ÁSZF.

Should you have any questions regarding these General Terms and Conditions, the use of the website, specific products, the purchase process, or should you wish to discuss your individual needs with us, please contact our staff at the contact details provided below!

Imprint: Data of the Service Provider (Seller, Business)

Name: E&M Digital Korlátolt Felelősségű Társaság

Registered seat: 6922 Földeák, Táncsics Mihály utca 27.

Mailing address: 6922 Földeák, Táncsics Mihály u. 27.

Registering authority: Szegedi Törvényszék Cégbírósága nyilvántartásában

Company registration number: 06-09-027768

Tax number: 27787984-2-06

Represented by: Kiss Martin ügyvezető (vezető tisztségviselő)

Phone number: +36306256278

E-mail: info@24soft.eu 

Website: https://24soft.eu /

Bank account number: 11735074-23566965

IBAN number: HU57117350742356696500000000

Data of the Hosting Service Provider

Shopify International Limited
2nd Floor, 1-2 Victoria Buildings Haddington Road Dublin 4, D04 XN32, Ireland
support@shopify.com

Definitions

Product: any

• movable things, including water, gas, and electricity presented in containers, bottles or otherwise in limited quantities or with a specific volume, and
• movable things that include or are linked to digital content or digital services in such a way that the Product would not be able to be used for its intended purposes without the digital content or the digital services concerned (hereinafter: Product containing digital elements)

offered for sale on the website.

Product containing digital elements: movable things that include or are linked to digital content or digital services in such a way that the Product would not be suitable for its intended purposes without the digital content or the digital services concerned

Parties: the Seller and the Buyer jointly

Consumer: acting for purposes outside of his independent occupation and economic activity a natural person who buys, orders, receives, uses, utilizes or is related to goods Recipient of commercial communication, offer. Rules for the Conciliation Board in its application - on the online settlement of consumer disputes, as well as Regulation 2006/2004/EC and 524/2013/EU of the European Parliament of 21 May 2013 amending Directive 2009/22/EC with the exception of the application of the Council Decree - in addition to the above, it is considered a consumer acting for purposes outside of his independent occupation and scope of economic activity, separately civil organization according to law, church legal entity, apartment building, housing cooperative that buys goods, order, receive, use, use, or commercial communication or offer related to the goods addressee. Within the internal market, based on the buyer's nationality, place of residence or place of establishment with unjustified territory-based content restrictions and other forms of discrimination on action against, and the 2006/2004/EC and (EU) 2017/2394 regulations, as well as of the European Parliament and of the European Parliament and for the purposes of Council Regulation [hereinafter: Regulation (EU) 2018/302], a consumer is considered in addition to the above, a company that is considered a customer according to Regulation (EU) 2018/302

Consumer contract: a contract where one of the parties qualifies as a consumer

Digital content: data produced or provided in digital form

Functionality: the ability of the Product containing digital elements, digital content, or a digital service to fulfil its intended purposes

Manufacturer: the producer of the Product or, in the case of imported Products, the importer who brings the Product into the territory of the European Union, or any other person who present themselves as manufacturer by indicating their name, trademark or other distinguishing mark on the Product

Interoperability: the ability of the Product containing digital elements, digital content, or a digital service to cooperate with hardware and software different from those which are normally used with the same type of Product, digital content, or digital services

Compatibility: the ability of the Product containing digital elements, digital content, or a digital service to cooperate, without the need for conversion, with hardware and software different from those which are normally used with the same type of Product, digital content, or digital services

Website: this website serving the purpose of concluding the contract

Contract: a sales contract concluded between the Seller and the Buyer by using the Website and electronic mail

Durable medium: any device that enables the consumer or the Business to store the data addressed to them personally, in a manner that makes the data accessible in the future, for a period appropriate with regard to the purpose of the data, and to display the stored data in an unchanged form

Device enabling distance communication: a device that is suitable for making a contract statement, for the purpose of concluding a contract, without the physical presence of the parties. In particular, such device is an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalogue, phone, fax, or device providing internet access

Distance contract: a consumer contract that is concluded within the framework of a distance selling scheme organised for the provision of Products and services under the contract, without the simultaneous physical presence of the parties, in a manner where the contracting parties only use a device that enables distance communication for the purpose of concluding the contract

Business: a person acting within the scope of their profession, occupation, or business activity

Buyer/you: a person making a purchase offer, and entering into a contract via the Website

Guarantee: in the case of contracts concluded between the consumer and the Business (hereinafter: consumer contract),

1. commercial guarantee for the performance of the contract, undertaken voluntarily by the Business for the proper performance of the contract, beyond or in the absence of any obligation prescribed law, and
2. mandatory legal guarantee,

in accordance with the Civil Code of Hungary

Purchase price: consideration payable for the Product and for the provision of digital content.

Relevant laws

• Act of CLV 1997 on consumer protection
• Act CVIII of 2001 on certain issues of e-commerce services and information society services
• Act V of 2013 on Civil Code of Hungary
• Government Decree 151/2003 (IX.22.) on mandatory warranty for durable goods
• Ministry of Justice Decree 10/2024. (VI.28.) on the definition of consumer durables covered by a mandatory warranty
• Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and companies
• Decree 19/2014. (IV.29.) of the Minister for National Economy on the procedural rules for administering warranty and guarantee claims concerning durable goods sold under contracts between consumers and companies
• Act LXXVI of 1999 on copyright
• Act CXII of 2011 on informational self-determination and the freedom of information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market and amending Regulations 2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free flow of such data and on the repeal of Regulation 95/46/EC (General Data Protection Regulation)
• Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts for the purchase of goods, the provision of digital contents and digital services between consumers and a companies

Scope and acceptance of the GTC

The content of the contract concluded between us is determined, in addition to the provisions of the relevant binding laws, by these General Terms and Conditions (hereinafter: GTC). Accordingly, this GTC lays down the rights and obligations of you and us, the conditions of the conclusion of the contract, the deadlines for performance, the terms and conditions of delivery and payment, the rules of liability, and the conditions of exercising the termination rights.

The technical information necessary for the use of the Website not included in this GTC will be provided by the additional information available on the Website.

Before placing your order, you are required to familiarize yourself with the provisions of the present GTC.

Language and form of the Contract

The language of the contracts concluded under this GTC is English.

E-invoicing

Our Business applies e-invoicing pursuant to section 175 of Act CXXVII of 2007.By accepting this GTC, you give consent to the application of e-invoicing.

Prices

Prices are in HUF, including 27% VAT.  The Seller may modify the prices from time to time due to business policy reasons. Such modification of prices shall not cover contracts already concluded. If the Seller has indicated the price incorrectly, and an order has been received for the concerned Product, but the parties have not yet concluded a contract, the Seller will act pursuant to the section under the heading “Procedure in the event of incorrect price” herein.

Procedure in the event of incorrect price

The following shall be considered a manifestly incorrect price:

• A price of HUF 0,
• a price reduced by a discount, where the discount is incorrectly indicated (e.g., in the case of Products whose price is HUF 1000 with a 20 % discount, a price of HUF 500 is indicated instead of the correct price HUF 800).

If the price is indicated incorrectly, the Seller offers the opportunity to buy the concerned Product at the real price, and the Buyer, having regard to that information, may decide whether to order the concerned Product at such real price or cancel the order without any adverse legal consequences.

Complaint management and remedies

The consumer may submit consumer objections related to any Product or to the Seller’s activity at the contact details below:

Has the consumer a warranty claim related to the Goods or the behavior of the Seller, the complaint about the activities or omissions of the Seller can be submitted at the contact details and methods below:

• In writing via the following website: https://szoftver24.hu/
• In writing via the following email address: info@szoftver24.hu
• In writing by post: 6922 Földeák, Táncsics Mihály u. 27.

The Business is obliged to investigate a complaint submitted verbally without delay and provide a remedy where necessary. If the consumer is not satisfied with the way the complaint was addressed or if the complaint cannot be investigated immediately, the Business is obliged to take record of the complaint and its position in relation to it without delay, and, in the case of a complaint submitted in person, hand over a copy to the consumer on the spot. If the verbal complaint was submitted by phone or using any other electronic communication services, the record, along with a substantive response, must be sent to the consumer within 30 days at the latest, in accordance with the provisions laid down for the obligation to respond to written complaints. Otherwise, the Seller shall act in relation to written complaints as follows. Unless a directly applicable legal act of the European Union provides otherwise, the Business shall send a substantive response to written complaints within thirty days of their receipt and take measures to communicate it. A shorter deadline may be established by any law or regulation, a longer deadline may only be established by an act. If a complaint is rejected, the Business must state the reasons serving as grounds to the rejection. The Business must assign a unique identification number to each verbal complaint communicated by phone or using an electronic communication service.

If the complaint is rejected, the Seller must inform the consumer in writing that depending on the nature of the complaint, which authority or conciliation body can initiate the procedure..
The information must also include the competent authority and the consumer's place of residence the headquarters of the conciliation board in your place of residence, telephone and internet contact details, and its mailing address. The information must also cover whether the company has done a General declaration of submission related to Conciliation Board decision.

If we reject your consumer complaint, you are entitled to your place of residence to contact the local competent authority or the Conciliation Board indicated by you in the application.

The conciliation board - unless the consumer requests a personal hearing - the hearing without personal presence, by means of an electronic device providing simultaneous sound and image transmission held online (hereinafter: online hearing). The company has an obligation to cooperate in the conciliation board procedure within the framework, we are obliged to submit our response within the time limit to the invitation of the conciliation board to be sent to the conciliation board. On the online settlement of consumer disputes, as well as the of May 21, 2013 amending Regulation 2006/2004/EC and Directive 2009/22/EU Except for the application of European Parliament and Council Regulation 524/2013/EU, the company is obliged to ensure the participation of a person authorized to establish a settlement at the hearing. At an online hearing, the representative of the company authorized to create a settlement must participate online. If the consumer requests a personal hearing, the business will establish a settlement his authorized representative must at least participate in the hearing online.

If the consumer dispute between the Seller and the consumer does not become settled in the course of the negotiations, the following remedies are available to the consumer:

Consumer protection procedure

A complaint can be lodged with the consumer protection authorities. If the consumer notices a violation of their consumer rights, they are entitled to lodge a complaint with the authority with competence on the basis of their place of residence or place of stay. After evaluating the complaint, the authority decides whether to conduct a consumer protection procedure. The tasks of administrative authorities at first instance are carried out by the capital-city and county Government Offices with competence on the basis of the consumer’s place of residence or place of stay, the list of which is available here: https://www.kormanyhivatalok.hu/

Court proceedings

The customer is entitled to initiate court proceedings to assert their claim arising from a consumer dispute in the framework of civil proceedings, in accordance with Act V of 2013 on the Civil Code of Hungary and with the provisions of Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Body proceedings

If we reject your consumer complaint, you have the right to appeal to the competent authority of your place of residence, or to the Conciliation Board indicated by you in the application. The condition for initiating the procedure of the conciliation body is that the consumer directly attempts to settle the dispute with the concerned business.

The conciliation board - unless the consumer requests a personal hearing - holds the hearing online without personal presence and via an electronic device that provides simultaneous audio and video transmission (hereinafter: online hearing).

The company has an obligation to cooperate in the conciliation board procedure, within the framework of which we are obliged to send our response to the conciliation board's invitation within the deadline. With the exception of the application of Regulation 524/2013/EU of the European Parliament and of the Council of 21 May 2013 on the online settlement of consumer disputes and the amendment of Regulation (EC) 2006/2004 and Directive 2009/22/EC, the company is entitled to create a settlement at the hearing is obliged to ensure the participation of a person. In the online hearing, the representative of the company authorized to create a settlement must participate online. If the consumer requests a personal hearing, the company's representative authorized to create a settlement must at least participate in the hearing online.

More information on the Conciliation Bodies is available here: http://www.bekeltetes.hu
More information on the Conciliation Bodies with territorial competence is available here:
https://bekeltetes.hu/index.php?id=testuletek

Contact details of certain territorially competent Conciliation Bodies:

Online dispute resolution platform

The European Commission has created a website where consumers can register to gain the opportunity to settle their legal disputes related to online purchases by filing out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.

If you wish to make a complaint about a product or service you bought online and you do not necessarily want to go to court, you can use the means of online dispute resolution.
On the portal, you and the trader against whom you have filed a complaint can jointly choose the dispute resolution body you intend to have recourse to regarding the management of the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyrights

Pursuant to paragraph (1) of section 1 of Act LXXVI of 1999 on copyright (hereinafter: Copyright Act), the Website qualifies as copyrighted material, therefore all and any parts are protected by copyright. In line with paragraph (1) of section 16 of the Copyright Act, the unauthorised use of graphics and software solutions, computer programs of the website, or the use of any application that can be used to modify the website or any part of it is prohibited. Any material from the website and its database may be used, even with the written consent of the rightsholder, only with reference to the website and with the indication of the source. The rightsholder is: E&M Digital Korlátolt Felelősségű Társaság

Fogyasztó Barát ratings

We hereby inform the Buyers that the Seller uses the Fogyasztó Barát rating system at its Website. The rating system does not allow the rating of individual Products, but only the Seller (the Webshop). The following technical measures in the rating system ensure that only actual customers can submit ratings:

1. the system operates independently of the Webshop that uses it in such a way that the WIDGET for rating opens after the purchase, and the ratings are stored by Fogyasztó Barát (JUTASA Kft.) in its own system.
2. also reviews may only be submitted by actual customers only, by sending an email after the purchase to the email address provided to Fogyasztó Barát.

The Webshop that uses the rating system has no technical possibility to delete either the ratings or the reviews.

As a result of the above, the system only contains ratings and reviews of real customers, and displays both positive and negative reviews without any distinction.

Severability, code of conduct

Should any section of the GTC be legally incomplete or ineffective, the remaining sections of the contract will nonetheless remain valid, and the relevant laws shall apply instead of the ineffective or incorrect part.

The Seller will submit itself to a code of conduct in accordance with the act on the prohibition of unfair commercial practices against costumers: PSZÁF

Information on the operation of the Product containing digital elements and on the applicable technical protective measures

Information on the essential properties of the Products

Correction of errors in data entry – Responsibility for the accuracy of the data provided

Use of the Website

Selecting the Products

By clicking on the product categories on the Website, you can select the desired product family and the individual Product within it. By clicking on each product, you will find the photo, item number, description, and price of the Product. Upon purchase, you must pay the price indicated on the website.

Adding Products to the cart

After selecting the Product, you may place items, in the desired quantity, in your cart by clicking on the “Add to cart” button, without the obligation to purchase or pay, as adding Products to the cart does not qualify as an offer.

We recommend that you place the Products in the cart even if you are not sure whether you want to buy the particular Products or not, because this will give you an overview of the items you selected at the given moment and you may display and compare them on your screen by a single click. The content of the cart can be modified freely until the order is finalized – until clicking on the “Submit order” button –, that is, you may remove items from or place additional items into the cart at will, or you may modify the quantity of the items.

If you add the selected Product to the cart, a separate window will pop up saying “Product has been added to your cart”. If you do not wish to select any more items, please klick on the “Go to cart” button. If you wish to view the selected Product again or to add more products to the cart, please click on the “Back to products” button.

Viewing the cart

During the use of the Website, you can check the content of your cart at any time by clicking on the “Your cart” button at the top of the page. This gives you the opportunity to remove items from your cart or change the desired quantity. After clicking on the “Update cart” button, the system displays the information corresponding to the data you have changed, including the price of the Products added to your cart.
If you do not wish to select any more items, you can carry on with your purchase by clicking on the “Proceed to checkout” button.

Providing customer data

 After clicking on the “Proceed to checkout” button, the content of the cart will be displayed, as well as the full purchase price to be paid in the case you purchase the selected Products. Please select an option in the “Delivery options” box, depending on whether you want to collect the ordered Products yourself (pick-up) or request delivery. If you select delivery, the system will indicate the delivery fee to be paid in the case you place the order. 

You can enter your email address in the “User details” text box, and your full name, address, and phone number in the “Billing details” text box. In the “Delivery details” text box, the system will automatically store the data provided in the “Billing details” box. If you request delivery to a different address, please un-tick the appropriate box. You can enter further details in the “Additional details” text box.

Reviewing your order

After filling in the above text boxes, you can proceed with the order process by clicking on the “Continue” button, or you can delete/modify the data entered previously by clicking on the “Cancel” button, and you can return to the content of the cart. After clicking on “Continue”, you will arrive to the “Order review” page. The summary of the data provided previously will be displayed here, including the content of your cart, the user, billing, and delivery details, and the amount to be paid (you can no longer change these data unless you click on the “Back” button).

Finalizing the order (making an offer)

If you have made sure that your cart contains the Products you wish to purchase and that your data have been entered correctly, you may finalize your order by clicking on the „Order” button. Information entered on the Website do not qualify as an offer made by the Seller to conclude a contract. In the case of the orders under this GTC, you qualify as an offeror. 

By clicking on the „Order”  button, you expressly acknowledge that your offer is to be considered made, and your statement, provided that it is confirmed by the Seller in accordance with this GTC, entails a payment obligation. You will be bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller in accordance with this GTC within 48 hours, the binding period of your offer will expire.

Processing the order, conclusion of the contract

You can place your order at any time. The Seller will confirm your offer on the business day following the day you sent your offer at the latest. The contract will be concluded at the time when the confirmation email sent by the Seller becomes available to you in your email system.

Payment methods

Borgun

Borgun is represented in Hungary by B-Payment Szolgáltató Zrt. Borgun is a financial institution with membership in all major card companies in the world, which provides POS and online bank card acceptance in Hungary as well as other markets.

PayPal

PayPal is available for customers in more than 200 countries as a simple and safe payment method.

PayPal has several benefits making online shopping easier and faster, while maintaining safety for your banking details:

• Email address and a password. That is all you need to pay or complete a bank transfer via PayPal system. You can leave your bank card in your wallet.

• You do not have to deposit money to your PayPal account for the payment. All you have to do is assign your bank card to your PayPal account, and you only need to do so once, at the beginning of the process.

• PayPal is a globally recognised payment method, a guarantee of secure transactions, by which you can pay for Products online in 26 different currencies.

• Join PayPal and make your online payments easier.

Bank transfer

You may pay the consideration payable for the Products by bank transfer.

Bank card payments

In our Webshop, you can pay quickly and securely by bank card

Delivery methods, delivery fees

MPL courier service

The fee for this delivery method is gross 1800 HUF.

MPL parcel lockers

Parcel lockers basically consist of an interface with screen and compartments of different sizes where the packages are placed. You can collect your package at the parcel locker terminals really fast – just enter the received code and your phone number to open the compartment. The parcel lockers provide 24/7 access to your package.

For further information please visit the website: https://www.posta.hu/csomagautomata

The fee for this delivery method is gross 850 HUF.

MPL Postal Points

What are the benefits of collecting your package at MOL-Coop Postal Points?

• Since most Postal Points are open 24 hours a day, and most Coop Postal Points are open 12 hours a day, you can collect your package on your way to work or home. You can check the one nearest to you here.
• According to your choice, we notify you in a text message or via email of the arrival of the package.
• The pick-up points are easy to access.
• Parking is free and easy at the gas stations.
• You can pay by credit card at most MOL Postal Points and Coop Postal Points.

The fee for this delivery method is gross 1250 HUF.

MOL Postal Points

The fee for this delivery method is gross 1250 HUF.

Deadline for performance

The general deadline set for the fulfilment of the order is a maximum of 7 days of the confirmation of the order. In the event of the Seller’s delay, the Buyer is entitled to set an additional deadline. If the Seller fails to meet the additional deadline, the Buyer may withdraw from the contract. Delivery deadlines that may differ from the general delivery deadline are always indicated for each delivery method.

Reservation of rights, ownership clause

If you previously ordered Products but failed to take them over or pick them up (not including any case when you exercised your right of withdrawal), or if they were returned to the Seller with the indication “Unclaimed”, then the Seller will only fulfil your order provided that you pay the full purchase price and the delivery charges in advance.

The Seller may withhold the delivery of the Product until it is satisfied that the price of the Products has been successfully paid by using the electronic payment solution (including the case when the price of the Products is paid by bank transfer and the Buyer transfers the purchase price in the currency of the Buyer’s Member State, and the Seller does not receive the full amount of the purchase price and delivery fee due to conversion costs, and other bank commissions and costs). If the price of the Product has not been fully paid, the Seller may call on the Buyer to supplement the purchase price.

Selling across borders

The Seller does not distinguish between Buyers who purchase via the Website in the territory of Hungary and those who do so outside the territory of Hungary but within the territory of the European Union. Unless otherwise provided by this GTC, the Seller ensures the delivery/pick-up of Products within the territory of Hungary.

The provisions of this GTC will apply also to purchases outside Hungary, noting that for the purpose of this section, “Buyer” means a consumer who is a citizen or resident of a Member State or a business established in a Member State, and buys products or uses services within the European Union for the sole purpose of end use. “Consumer” means a natural person acting outside the scope of their commercial, industrial, craft or professional activities.

The language of the communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer’s Member State.

The Seller is not obliged to comply with the non-contractual requirements, such as labelling or sector-specific requirements, prescribed in the national law of the Buyer’s Member State in relation to the relevant Products, or to inform the Buyer of these requirements.

Unless provided otherwise, the Seller applies the VAT prescribed in Hungary for each Product.

The Buyer may exercise their remedies in compliance with this GTC.

If electronic payment solution is used, the payment will be made in the currency specified by the Seller,

The Seller may retain the delivery of the Product until it is satisfied that the price of the Products and the delivery fee has been fully and successfully paid by using the electronic payment solution (including the case when the price of the Products is paid by bank transfer and the Buyer transfers the purchase price (delivery fee) in the currency of the Buyer’s Member State, and the Seller does not receive the full amount of the purchase price and delivery fee due to conversion costs, and other bank commissions and costs). If the price of the Product has not been fully paid, the Seller may call on the Buyer to supplement the purchase price.

In order to ensure the delivery of the Product, the Seller provides non-Hungarian Buyers with the same delivery options as Hungarian Buyers.

If, pursuant to the GTC, the Buyer has the option to request the delivery of the Product within the territory of Hungary or the territory of any other EU Member State, non-Hungarian Buyers may also opt for any delivery method indicated in the GTC.

If, in compliance with the GTC, a Buyer may choose the pick-up option to collect the Product, non-Hungarian Buyers may also choose that option.

Otherwise, the Buyer may request to organise the transport of the Product at their own cost. Hungarian Buyers are not entitled to choose that option.

The Seller will fulfil the order after the payment of the delivery fee, and if the Buyer fails to pay the delivery fee to the Seller or if the Buyer does not organise the transport of the Product themselves until a pre-set date, the Seller will terminate the contract and refund the purchase price paid in advance to the Buyer.

Information on the right of termination by natural person Buyers

Pursuant to item 3 of paragraph (1) of section 8:1 of the Civil Code of Hungary, only natural persons acting outside the scope of their profession, occupation, or business activity qualify as consumers, thus, legal persons are not entitled to exercise the right of withdrawal without justification.

Pursuant to section 20 of Government Decree 45/2014 (II. 26.), consumers have the right of withdrawal without justification. Consumers may exercise their right of withdrawal within a certain time limit, which commences

is received by the consumer or a third person, other than the carrier, designated by the consumer, where such time limit is  14 days.

The time limit for withdrawal laid down in Government Decree 45/2014. (II. 26.) is 14 days, and the additional time limit for withdrawal is undertaken voluntarily by the Seller in this GTC, in addition to the time limit prescribed by law.

The provisions in this section are without prejudice to the consumer’s right to exercise their right of withdrawal laid down in this section also within the period between the day of the conclusion of the contract and the day of the receipt of the Product.

If the offer for concluding a contract was made by the consumer, the consumer shall have the right to withdraw from the offer, which terminates the binding period of the offer for the conclusion of the contract.

If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal (especially those contained in § 22 of the Government Decree), as well as the sample declaration according to Annex 2, the withdrawal deadline written above will be extended by 12 months. If the Seller has provided the consumer with information regarding the exercise of the right of withdrawal within 12 months of the expiry of the withdrawal period, the period open for withdrawal or cancellation expires on the 14th day from the date of communication of this information.

Statement of withdrawal, exercising the consumer’s right of withdrawal or termination

The consumer may exercise their right under section 20 of Government Decree 45/2014 (II. 26.) by a clear statement in such regard or by using the sample declaration which can be downloaded also from the Website.

Validity of the consumer’s statement of withdrawal

The right of withdrawal is to be considered timely exercised if the statement is sent by the consumer within the appropriate time limit. The time limit is: 14 days.

In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination statement within 14 days.

The time limit for withdrawal laid down in Government Decree 45/2014. (II. 26.) is 14 days, and the additional time limit for withdrawal is undertaken voluntarily by the Seller in this GTC, in addition to the time limit prescribed by law.

The burden of proving that the consumer has exercised their right of withdrawal in accordance with this provision rests with the consumer.

After its receipt, the Seller is obliged to confirm the Buyer’s statement of withdrawal on an electronic data medium. 

The Seller’s obligations in the event of the consumer’s withdrawal

The Seller’s obligation to refund

If, in line with section 22 of Government Decree 45/2014 (II. 26.), the consumer withdraws from the contract, the Seller shall refund the full amount paid by the Buyer as consideration within 14 days, including the costs incurred in connection with the performance, such as the delivery fee. Please note that this provision does not apply to additional costs incurred as a result of choosing a delivery option other than the least expensive standard mode of delivery.

The manner of fulfilling the Seller’s refund obligation

In the event of withdrawal or termination exercised in line with section 22 of Government Decree 45/2014 (II. 26.), the Seller refunds the amount repayable to the consumer by using the same payment method that was used by the consumer. With the express consent of the consumer, the Seller may use a different payment method, but the consumer may not be charged any additional fees as a result. The Seller will not be liable for any delay arising from the incorrect and/or inaccurate indication of the bank account number or mailing address by the consumer.

Additional costs

If the consumer has expressly chosen a delivery option other than the least expensive standard mode of delivery, the Seller will not be obliged to refund the costs incurred as a result of that choice. In such cases, our refund obligation will only include the indicated standard delivery fees. 

Right to withhold performance

The Seller may withhold the amount payable to the consumer until the consumer has returned the Product of proven beyond doubt that they have returned it; out of these two dates, the earlier is to be taken into account. We are unable to accept consignments sent by cash on delivery or addressee pays service. 

The consumer’s obligations in the event of their withdrawal or termination

Returning the Product

If, in line with section 22 of Government Decree 45/2014 (II. 26.), the consumer withdraws from the contract, they are obliged to return the Product, or to hand the Product over to the Seller or to the person designated by the Seller to accept Products, without delay but no later than within fourteen days of giving notice of the withdrawal. The return obligation is to be considered fulfilled timely if the consumer dispatches the Product before the expiry of the time limit.

Bearing the direct costs incurred in connection with the return of the Product

The direct costs of returning the Product are borne by the consumer. The Product is to be sent to the Seller’s address. If the Seller also sells the Goods at the business premises and the consumer exercises his right of withdrawal in person at the business premises, he is entitled to return the goods to the business at the same time. If, after the beginning of the performance, the consumer terminates the contract for the provision of services concluded off-premises or as a distance contract, they are obliged to pay the Business a fee commensurate with the service performed up to the date of giving notice of the termination. Such commensurate amount payable by the consumer is to be determined based on the total amount of consideration set out in the contract by adding the applicable taxes. If the consumer proves that the total amount determined in such a way is excessively high, the commensurate amount is to be calculated based on the market value of the services performed up to the date of the termination of the contract. Please note that we are unable to accept consignments sent by cash on delivery or addressee pays service.

Consumer liability for depreciation

The consumer is liable for the depreciation resulting from any use exceeding the use necessary to determine the nature, properties and operation of the Product.

The right of withdrawal cannot be exercised in the following cases

The Seller expressly notes that you may not exercise your right of withdrawal in the cases listed in paragraph (1) of section 29 of Government Decree 45/2014 (II.26.):

1. after the full performance of the service, however, if a payment obligation is established by the contract for the consumer, this exception may only be relied on if, prior to the commencement of the performance, the consumer expressly consented to and acknowledged the fact that they will lose their right of withdrawal as soon as the contract is fully performed by the Business;
2. with regard to Products or services the price or fee of which depend on the fluctuation of the financial market which cannot be influenced by the Business and which is possible even during the time limit set for the exercise of the right of withdrawal;
3. in the case of non-premanufactured Products that have been produced based on the instructions and express request of the consumer, or in the case of Products that clearly have been tailored to the consumer;
4. in the case of perishable Products or Products with short durability;
5. in the case of Products with closed packaging, which cannot be returned once opened after delivery due to health protection or hygienic reasons;
6. in the case of Products which, due to their nature, are inseparably mixed with other Products after delivery;
7. in the case of alcoholic beverages whose actual value depends on the fluctuation of the financial market which cannot be influenced by the Business, and whose price was agreed upon by the parties when the sales contract was concluded, but the contract will only be performed after the thirtieth day from the conclusion of the contract;
8. in the case of contracts for services where the Business contacts the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
9. with regard to the sale and purchase of audio and video recordings in sealed packaging, or copies of computer software, if the consumer has opened the packaging after delivery;
10. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
11. in the case of contracts concluded at a public auction;
12. with the exception of housing services, in the case of contracts for the provision of accommodation, transport, car rental, catering services or for services related to leisure activities, if a deadline or time limit was set for the performance in the contract;
13. with regard to digital content provided on a non-physical data carrier, if the Seller has commenced its performance with the express, prior consent of the consumer, and if the consumer, simultaneously with giving that consent, acknowledged the fact in a statement that they will lose the right of withdrawal as soon as the performance is commenced, and the Business has sent a confirmation to the consumer.

Information on product liability and implied warranty with regard to the guarantee of conformity of the Products in the case of consumer contracts

This section of the consumer information has been drafted on the basis of paragraph (3) of section 9 of Government Decree 45/2014 (II.26.), with regard to annex No. 3 therein.

This Consumer Information only applies to Buyers who qualify as consumers, the rules applicable to non-consumer Buyers are included in a separate chapter.

Requirement of contractual performance in the case of consumer contracts

Requirement of contractual performance in general in the case of products and products containing digital elements sold under a consumer contract

At the time of the performance, the Products and the performance shall meet the requirements prescribed in Government Decree 373/2021 (VI.30.). 

For the performance to be contractual, the Product serving as the subject matter of the contract shall

• comply with the description, quantity, quality, and type set out in the contract, it shall have the functionality, compatibility, interoperability, as well as other properties determined in the contract
• be suitable for any purpose specified by the consumer, which the consumer brought to the Seller’s attention at the latest when the contract was concluded, and which the Seller accepted
• have all the accessories and user manuals specified in the contract, including instructions for commissioning, instructions for installation, and customer service support, and
• provide the updates determined in the contract.

For the performance to be contractual, the Product serving as the subject matter of the contract shall also

• be suitable for the purposes laid down for the same type of Products by law, technical standards, or, in the absence of technical standards, by the governing code of conduct
• comply with the quantity, quality, performance and other properties that the consumer can reasonably expect, particularly as regards functionality, compatibility, accessibility, continuity and safety, which is usual for the same type of goods, taking into account the public statements, especially those made in an advertisement or on a label, by the Seller, its representative or any other persons involved in the sales chain about the specific properties of the Products
• have all the accessories and instructions that the consumer can reasonably expect, including packaging and installation instructions, and
• comply with the properties and description of the Product presented as a sample or model, or made available as a trial version by the Business prior to the conclusion of the contract.

The Product does not have to comply with the aforementioned public statements, if the Seller proves that

• it was not and did not have to be aware of the concerned public statement
• the concerned public statement was appropriately corrected until the time when the contract was concluded, or
• the concerned public statement could not affect the rightsholder’s decision to enter into the contract.

Requirement of contractual performance in the case of the sale of products under a consumer contract

The Seller’s performance is defective if the defect of the product results from unprofessional commissioning, provided that  

a) commissioning forms a part of the sales contract and it was carried out by the Seller or liability is borne by the Seller in that regard; or

b) commissioning had to be carried out by the consumer, and the unprofessional commissioning results from the shortcomings of the instructions for commissioning provided by the Seller or, in the case of Products containing digital elements, by the provider of digital content or digital services.

If, pursuant to the sales contract, the commissioning of the product is carried out by the Seller or liability is borne by the Seller in that regard, then performance is to be considered completed by the Seller upon the completion of the commissioning.

If, in the case of a Product containing digital elements, the sales contract prescribes that the digital content or digital services are to be provided continuously for a definite period, the Seller shall be liable for the defect of the product related to the digital content if the defect arises or becomes detectable within two years of the delivery of the product in the case of a continuous service provided for a period that does not exceed two years.

Requirement of contractual performance in the case of the sale of products containing digital elements under a consumer contract

In the case of products containing digital elements, the Seller shall ensure that the consumer is informed of and provided with the updates concerning the digital content of the product or the digital service related to it, including security updates, where the updates are necessary for the maintenance of the contractual nature of the product.  

The Seller shall ensure the availability of the updates for a period

• that can be reasonably expected by the consumer based on the type and purpose of the product and the digital elements, as well as on the individual circumstances and the nature of the contract if the sales contract prescribes one-time provision of the digital content or digital service; or
• of two years of the delivery of the product, in the case of continuous service for a period not exceeding two years, if the sales contract prescribes the continuous provision of the digital content for a definite period.

If the consumer, within a reasonable time limit, fails to install the updates made available, the Seller will not be liable for the defect of the product provided that the defect results exclusively from the lack of the relevant update, provided also that

a) the Seller informed the consumer of the availability of the update and the consequences of the consumer’s failure to install it; and

b) the consumer’s failure to install the update or the defective installation of the update by the consumer is not attributable to the shortcomings of the instructions for installation provided by the Seller.

No defective performance can be established if the consumer, upon the conclusion of the contract, received separate information about that a certain property of the product differs from the properties prescribed herein, and that difference was separately and expressly acknowledged by the consumer at the conclusion of the contract.

Contractual performance requirements for digital content sold under a consumer contract in case of sale

The Seller supplies and provides the digital content to the consumer. The parties are different in the absence of his agreement, the Seller without undue delay after the conclusion of the contract provides the consumer with the latest digital content available at the time of signing the contract version.

The service is deemed completed if the digital content or - it is for it required for access or suitable for downloading - any solution for the consumer, or on a physical or virtual device selected by the consumer for this purpose.

The Seller must ensure that the consumer is notified that the digital content is such updates - including security updates - that are digital content or digital are necessary to maintain the contractual nature of the service, as well as receive them.

If, based on the contract, the digital content is provided for a specified period of time takes place continuously, with regard to the digital content, the compliance of the performance with the contract a must be provided during the entire duration of the contract. If the consumer does not install within a reasonable period of time provided by the Seller updates, the Seller is not responsible for the error of the service if it is only the relevant update arising from its lack of application, provided that

• the Seller informed the consumer about the availability of the update and the installation by the consumer about the consequences of its failure; and
• failure to install the update by the consumer or the update by the consumer incorrect installation is not due to the incompleteness of the installation instructions provided by the Seller can be attributed.

Defective performance cannot be established if the consumer is provided with separate information when concluding the contract received that a specific property of the digital content differs from that specified here requirements, and when the contract is concluded, the consumer must explicitly state this deviation accepted.

The Seller performs incorrectly if the fault of the digital content service is that the consumer is digital stems from its unprofessional integration into its environment, provided that the integration of the digital content was carried out by the Seller, or the integration was carried out by the Seller carried out under his responsibility; obsession digital content must be integrated by the consumer, and unprofessional integration by the Seller was caused by deficiencies in the integration instructions provided by

• If the contract is for digital content or digital service for a specified period of time has continuous service, the Seller is responsible for the digital content for a fault, if the fault occurs during the period specified in the contract, or becomes recognizable.
• If the contract is for a one-time service or a series of individual service acts has until proven otherwise, it must be assumed that from the date of performance one within a year, the defect recognized by the consumer already existed at the time of performance. It doesn't perform at the same time, the Seller is at fault if he proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service and the contract informed the consumer in a clear and comprehensible manner prior to its conclusion.

The consumer is obliged to cooperate with the Seller so that the Seller - the technical from the point of view of the devices available and requiring the least intervention for the consumer using it - you can make sure that the cause of the error is the consumer's digital environment. If the consumer does not comply with this cooperation obligation after the Seller informed about the obligation in a clear and comprehensible manner before the conclusion of the contract, the consumer bears the burden of proving that the defect recognized within one year of completion already existed at the time of completion, obsession the service affected by an error recognized during the contractual period, the service during the period of performance according to the contract, it was not in accordance with the contract.

Implied warranty

In which cases can you exercise your implied warranty rights?

In the event of defective performance by the Seller, you can assert an implied warranty claim in accordance with the provisions of the Civil Code of Hungary and, in the case of a consumer contract, of Government Decree 373/2021 (VI.30.).

What rights do you have based on your implied warranty claim?

According to your choice, you can assert the following implied warranty claims:

You can request either repair or replacement, unless compliance with that warranty right is impossible or would result in disproportionate expenses on the part of the Seller compared to the alternative remedy. If you did not or could not request repair or replacement, you can ask for a commensurate reduction in the price, or, as a last resort, you may rescind the contract.

You are entitled to switch from the warranty right you have selected to another, but you shall cover the cost of the modification unless it was justified or made necessary by the Seller’s conduct.

In the case of a consumer contract, in the absence of proof to the contrary, any defect detected within one year of the delivery of the product or product containing digital elements shall be presumed to have existed at the time of the delivery, unless this presumption is incompatible with the nature of the product or the defect.

In the case of second-hand Products, the warranty and guarantee rights depart from the general rules. Defective performance may occur also in the case of second-hand Products, but the circumstances based on which the consumer could expect the occurrence of certain defects shall be taken into account. Due to obsolescence, the occurrence of certain defects become more and more frequent, and, as a result of that, it cannot be expected that a second-hand Product can be of the same quality as a newly purchased product. Therefore, the Buyer can assert their warranty rights only with regard to shortcomings beyond defects that result from the second-hand nature of the Product and which arise regardless of such nature. If the second-hand Product is defective and the Buyer qualifying as a consumer received information on that defect upon the purchase, then the Service Provider will not be liable for the defect.

The Seller may refuse to bring the product into conformity with the contract if repair or replacement would be impossible or would result in disproportionate expenses on the part of the Seller, taking all circumstances into account, including the value represented by the product in perfect condition and the gravity of the breach of contract.

The consumer, in accordance with the gravity of the breach of the contract, may claim commensurate reduction in the consideration or even terminate the sales contract if

• the Seller failed to carry out the repair or replacement, or it has carried out the repair or replacement but it failed, in full or in part, to meet the following conditions:
  • the Seller shall take back the replaced product at its own expense
  • if the repair or replacement requires the removal of a product which, in accordance with the nature and purpose of the product, was commissioned before the defect became detectable, then the obligation to carry out the repair or replacement shall include the removal of the non-compliant product and the commissioning of the replacement or repaired product, or the bearing of the costs of such removal and commissioning.
• the Seller refused to bring the product into conformity with the contract
• a repeated defect occurs in the performance, despite the fact that the Seller attempted to bring the product into conformity with the contract
• the gravity of the breach is so significant that it justifies immediate reduction of the price or immediate termination of the sales contract, or
• the Seller did not undertake to bring the product into conformity with the contract, or it is clear from the circumstances that the business will not bring the product into conformity with the contract within a reasonable time or without significant damage to the consumer’s interests.

If the consumer wishes to terminate the sales contract by reference to defective performance, the burden of proving the insignificant nature of the defect rests with the Seller.

The Consumer has the right to withdraw the remainder of the purchase price in full or in part, in accordance with the gravity of the breach of the contract, until the Seller fulfils its obligation related to the conformity of the performance with the contract and the defective performance.

As a general rule

• the Seller shall return the replaced product at its own expense
• if the repair or replacement requires the removal of a product which, in accordance with the nature and purpose of the product, was commissioned before the defect became detectable, the obligation to carry out the repair or replacement shall include the removal of the non-compliant product and the commissioning of the replacement or repaired product, or the bearing of the costs of such removal and commissioning.

The reasonable time limit for repairing or replacing the product shall be calculated from the time when the Consumer notified the business of the defect.

The consumer shall make the product available to the business so that it can carry out the repair or replacement.

The reduction of the consideration qualifies as commensurate if its amount is equal to the difference between the value of the product that the Consumer would receive if the Seller’s performance was contractual and the value of the product actually received by the Consumer.

The Consumer’s implied warranty right to terminate the sales contract can be exercised by a legal statement addressed to the Seller expressing the decision on the termination.

If the defective performance concerns only a certain part of the product delivered under the contract, and the conditions for exercising the right to terminate the contract are fulfilled with regard to that part, then the Consumer may terminate the sales contract with regard only to the defective product, however, they may also terminate the sales contract with regard to any other product acquired together with the defective product if it cannot be reasonably expected from the Consumer to keep only the products in conformity with the contract.

If the Consumer terminates the sales contract in full or with regard to a part of the products delivered under the sales contract,

• the Consumer shall return the concerned product to the Seller at the Seller’s expense, and
• the Seller shall immediately refund to the Consumer the purchase price paid with regard to the concerned product, as soon as the Seller receives the product or a proof of the return of the product.

Within what time limit can you assert your implied warranty claim?

You are obliged to report the defect after detecting it without delay. A defect reported within two months of its detection shall be considered a defect reported without delay. However, please note that no implied warranty claim can be asserted beyond the two-year limitation period commencing at the completion of the contract.

The limitation period does not include the duration of the repair during which time the Buyer cannot use the Product in accordance with its intended purpose.

As regards the part of the product that has been repaired or replaced, the limitation period for the implied warranty claims shall start again. This rule shall also apply when as a result of the repair another defect occurs.

If the subject matter of the contract between a consumer and a business is a second-hand product, the parties may agree on a shorter limitation period, however, no limitation period less than one year can be validly stipulated in any case.

Against whom can you assert your implied warranty claims?

You can assert your implied warranty claim against the Seller.

What other conditions are there for asserting your implied warranty claim?

For asserting your implied warranty claim within one year of the performance, there are no conditions other than reporting the defect provided that you prove that the Product was supplied by the Seller. However, after the expiry of the one-year period commencing with the performance, you are obliged to prove that the defect you detected had already existed at the time of the performance.

Product liability

In which cases can you exercise your product liability rights?

In the event of the defect of a tangible property (Product), according to your choice, you can assert the implied warranty claims or product liability claims.

What rights do you have based on your product liability claim?

As a product liability claim, you may only request the repair or replacement of the defective Product.

In which cases does the Product qualify as defective?

A product qualifies as defective if it does not meet the quality requirements effective at the time it was placed on the market or if it does not have the properties included in the description provided by the manufacturer.

Within what time limit can you assert your product liability claim?

You can assert your product liability claim within two years of the time when the Product was placed on the market by the manufacturer. After the expiry of that time limit, you lose your right to assert a product liability claim.

Against whom and under what other conditions can you assert your product liability claim?

You can only assert your product liability claim against the manufacturer or distributor of a tangible thing. Upon asserting a product liability claim, you will have to prove the defect of the Product.

In what cases is the manufacturer (distributor) exempt from product liability obligation?

The manufacturer (distributor) will only be exempt from its product liability obligations if it is able to prove that:

• it did not manufacture the Product or it did not place the Product on the market as part of its business activities, or
• according to the state of the art, the defect was not detectable at the time of placing the Product on the market, or
• the defect of the Product results from the application of laws or regulatory provisions prescribed by the authorities.

The manufacturer (distributor) has to prove only one of the above causes.

Please note that you cannot assert an implied warranty claim and a product liability claim simultaneously, parallel with one another on the basis of the same defect. However, in the case of successfully asserted implied warranty claim, you can assert your product liability claim against the manufacturer as regards the replaced Product or its repaired parts.

Guarantee

In which cases can you exercise your guarantee rights?

Pursuant to Government Decree 151/2003 (IX.22.) on mandatory warranty for certain durable goods, the Seller has a guarantee obligation as regards the sale of new durable goods listed in the Ministry of Justice Decree 10/2024. (VI.28.) on the definition of consumer durables covered by a mandatory warranty, as well as their accessories and components in the scope specified therein (hereinafter, for the purpose of this section, jointly referred to as consumer goods).

The rights arising from the warranty can be asserted with a warranty certificate, which cannot be made a condition of a return of the opened packaging of a consumer product by the consumer. The warranty card in the event of failure to make it available to the consumer, the conclusion of the contract is proven must be considered if the receipt confirming the payment of the consideration - regarding the general sales tax invoice or receipt issued by law - presented by the consumer. In this case, the rights arising from the warranty can be asserted with a receipt confirming the payment of the consideration.

In addition, the Seller can voluntarily undertake guarantee obligation, in which case it must provide a guarantee statement to the buyer qualifying as a Consumer.

The guarantee statement must be made available to the Consumer on a durable medium, at the time of delivery of the product at the latest.

AThe guarantee statement must include the following:

• a clear statement regarding that if the product is delivered defectively, the Consumer shall be entitled to exercise their implied warranty rights under law free of charge, which rights will not be affected by the guarantee
• the name and address of the guarantor
• the procedure to be followed by the Consumer in order to assert the guarantee claims
• indication of the product with regard to which the guarantee is undertaken, and
• the conditions for the guarantee.

What rights do you have under mandatory guarantee and within what time limit can you exercise those rights?

Guarantee rights

Based on the guarantee rights, the Buyer can claim repair or replacement, claim price reduction in the cases provided for by law, or, as a last resort, withdraw from the contract if the obligee has not undertaken the repair or replacement, or it failed to fulfil such obligation within an appropriate deadline having regard to the rightsholder’s interest, or rightsholder’s interest in repair or replacement has ceased.

The Buyer, according to their choice, may assert their claim for repair directly at the Seller’s registered seat, any place of business or branch, or at the repair service specified by the Seller on the guarantee certificate.

Time limit for assertion of the claim

Guarantee claims can be asserted within the guarantee period, which is pursuant to Government Decree 151/2003. (IX. 22.) the following:

1. two years for goods with purchase price reaching HUF 10,000 but not exceeding HUF 250,000,
2. three years for goods with purchase price exceeding HUF 250,000 but not exceeding HUF 250,000.

The failure to meet the above time limits shall incur the lapse of guarantee rights, however, in the case of repair of the consumer goods, the guarantee period will be extended with the time during which the Buyer cannot use the Product in accordance with its intended purpose due to the defect, commencing on the date of delivery for repair.

The guarantee period commences on the day when the consumer goods are delivered to the Buyer or on the day of the commissioning if it was carried out by the Seller or its agent.

If the Buyer has the commissioning of the consumer goods carried out more than six months after the delivery, the starting date of the guarantee period shall be the day of delivery.

Rules of handling guarantee claims

When arranging the repair, the Seller shall strive to carry out the repair within 15 days. The time limit for the repair commences on the day of accepting the consumer goods for repair.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

If, in the course of the first repair of the consumer goods during the guarantee period, the Seller establishes that the consumer goods cannot be repaired, the Seller is obliged to replace the consumer goods within eight days unless instructed otherwise by the buyer. If the replacement of the consumer goods is not possible, the Seller is obliged, within eight days, to refund to the Buyer the purchase price indicated on warranty card or the proof certifying the payment of the consideration for the consumer goods – invoice or receipt issued in compliance with the act on value added tax – presented by the consumer.

By accepting the GTC, the Buyer also consents to receive the necessary information electronically or in another way suitable for proving the receipt of the information by the Buyer.

If the Seller cannot repair the consumer goods within 30 days:

• the repair can be carried out within a longer time limit provided that the Buyer consented to it, or
• if the Buyer does not consent to carrying out the repair within a longer time limit or the Buyer made no statement in that regard, the consumer goods must be replaced within eight days after the unsuccessful expiry of the thirty-day time limit, or
• if the Buyer does not consent to carrying out the repair within a longer time limit or the Buyer made no statement in that regard, but the replacement of the consumer goods is not possible either, then the purchase price indicated on the invoice or receipt of the consumer goods shall be refunded to the Buyer within eight days following the unsuccessful expiry of the thirty-day time limit.

If the consumer goods are defective for the 4th time, the consumer goods shall be replaced within eight days, or, if the replacement of the consumer goods is impossible, the purchase price indicated on the invoice or receipt of the consumer goods shall be refunded to the Buyer within eight days.

Consumer goods within the scope of mandatory guarantee pursuant to Government Decree 151/2003 which are installed with a fixed connection, heavier than 10 kg, or which cannot be transported as a hand luggage on public transport must be repaired, with the exception of vehicles, at the place of their operation. If the repair cannot be carried out at the place of the operation, the business or, in the case of a claim asserted directly at the repair service, the repair service shall arrange the disassembly and installation, as well as the delivery and return of the consumer goods.

Exceptions to guarantee

The provisions herein under the heading “Rules of handling guarantee claims” do not cover electric bicycles, electric scooters, quads, motorcycles, mopeds, cars, caravans, campers, campers with trailer, trailers, and motor boats.

In the case of these Products also, however, the Seller is obliged to strive to fulfil the repair claim within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

What is the relation between guarantee and other warranty rights?

Guarantee rights exist in addition to warranty rights (product liability and implied warranty), yet, a fundamental difference between general warranty rights and guarantee is that the burden of proof is more favourable for the consumer in the case of guarantee.

The Seller's voluntary warranty undertaking during the mandatory warranty period may not include a for the consumer, conditions that are more disadvantageous than the rights that are provided by mandatory warranty rules. After that, however, the terms of the voluntary guarantee are free can be determined, however, the warranty cannot affect the consumer in this case either resulting - thus including the existence of rights based on accessory warranty.

Claim for replacement within three business days

The claim for replacement within three business days shall also apply in the case of purchases in webshops. A claim for replacement within three business days can be asserted as regards new consumer goods under Government Decree 151/2003. (IX. 22.) which prescribes that if a person asserts a claim for replacement within three business days, then the Seller shall consider that the Product has been defective at the time of its sale and shall replace the Product without delay.

In what cases will the Seller be exempt from its guarantee obligation?

The Seller will only be exempt from its guarantee obligation if it proves that the cause of the effect occurred after the performance.

We would like to draw your attention to the fact that you can assert an accessory warranty and warranty claim, as well as a product warranty and warranty claim at the same time, parallel to each other, due to the same defect. If, on the other hand, you have once successfully asserted your claim resulting from defective performance due to a specific error (for example, the company replaced the product), you may no longer make a claim for the same error on other legal grounds.

Information on product liability and implied warranty with regard to the guarantee of conformity of the Products in the case Buyers not qualifying as consumers

General rules of implied warranty rights

A Buyer not qualifying as a consumer can assert, according to their choice, the following implied warranty claims:

You can request either repair or replacement, unless compliance with the warranty right of your choice is impossible or would result in disproportionate expenses on the part of the Seller compared to the alternative remedy. If you did not or could not request repair or replacement, you can ask for a commensurate reduction in the consideration, you can repair the defect yourself or have it repaired at the Seller’s expense, or, as a last resort, you may withdraw from the contract.

You are entitled to modification unless it was justified or made necessary by the Seller’s conduct.

In the case of second-hand Products, the warranty and guarantee rights depart from the general rules. Defective performance may occur also in the case of second-hand Products, but the circumstances based on which the consumer could expect the occurrence of certain defects shall be taken into account. Due to obsolescence, the occurrence of certain defects become more and more frequent, and, as a result of that, it cannot be expected that a second-hand Product can be of the same quality as a newly purchased product. Therefore, the Buyer can assert their warranty rights only with regard to shortcomings beyond defects that result from the second-hand nature of the Product and which arise regardless of such nature. If the second-hand Product is defective and the Buyer qualifying as a consumer received information on that defect upon the purchase, the Service Provider will not be liable as regards that defect.

In the case of buyers not qualifying as consumers, the time limit for asserting implied warranty claims is 1 year commencing on the day of the performance (delivery).

Product liability and Guarantee

Only buyers qualifying as consumers shall have product liability rights and rights arising from mandatory guarantee.

If the Seller provides voluntary guarantee for the Product, it shall indicate that separately in the course of the purchase of the Product.

If the manufacturer provides manufacturer’s guarantee that cover also buyers not qualifying as consumers, then such claims can be asserted directly against the manufacturer.